Refund & Return Policy
RETURN & REFUND POLICY
We stand behind every tensoraX system. If you are not completely satisfied with your purchase, we make returns simple and stress free.
30-Day Money Back Guarantee
You have 30 days from the date of delivery to return your tensoraX Adaptive Correction System™ for a full refund. If the product does not meet your expectations for any reason, we will take it back. No questions asked.
Return Conditions
• The product must be returned in its original packaging
• All components must be included (hosts, remote, charging case, gel pads, manual)
• Used gel pads are non-refundable due to hygiene standards
• The product must not show signs of intentional damage or misuse
How to Initiate a Return
To start your return, email us at returns@tensorax.com with your order number and reason for return. Our team will respond within 24 hours with a prepaid return shipping label and instructions.
Refund Processing
• Refunds are processed within 5 to 7 business days after we receive and inspect the returned product
• Refunds are issued to the original payment method
• You will receive an email confirmation once your refund has been processed
• Original shipping costs are non-refundable unless the return is due to a defective product
Exchanges
If you received a defective or damaged unit, we will send a replacement at no additional cost. Contact us within 7 days of delivery to arrange an exchange.
Late or Missing Refunds
If you have not received your refund within 10 business days of confirmation, please check with your bank or credit card company first as processing times vary. If you still have not received your refund, contact us and we will investigate immediately.
WARRANTY POLICY
tensoraX is built with premium components and engineered to last. We back every unit with a comprehensive warranty so you can invest with confidence.
10-Year Limited Warranty
Your tensoraX Adaptive Correction System™ is covered by a 10-year limited warranty from the date of original purchase. This warranty covers defects in materials and workmanship under normal use.
What Is Covered
• Manufacturing defects in the host units
• Defects in the remote control
• Defects in the charging case
• Electrical or performance failures under normal use
What Is Not Covered
• Damage caused by misuse, abuse, or unauthorized modifications
• Damage caused by exposure to water, extreme heat, or impact
• Normal wear and tear including gel pad adhesion loss
• Cosmetic damage that does not affect functionality
• Products purchased from unauthorized resellers
How to File a Warranty Claim
Contact us at warranty@tensorax.com with your order number, proof of purchase, and a description of the issue. Our team will assess the claim within 48 hours and provide instructions for repair or replacement.
Warranty Replacements
If your product is deemed defective under warranty, we will ship a replacement unit at no cost to you. You may be required to return the defective unit using a prepaid shipping label we provide